• 400 Johnston Street
    Abbotsford VIC 3067
  • CALL US ANY TIME:
    1300 208 488
BOOK YOUR RIDE

FAQ

What Are Your Payment Terms?

You can pay using Electronic Funds Transfer or make cash payment by visiting our office in person. We also accept credit cards but 2% surcharge is applicable.

What Is The Minimum Driver Age Requirement?

The minimum age required to hire a vehicle from us is 25 years old, but some of our high-performance vehicles require a minimum age of 30.

Should We Sign Any Bond To Hire A Vehicle?

Signing a bond is not required to hire our vehicles, but we require Pre-authorisation amount on the day you collect the vehicle. Depending on the vehicle you hire, you will have to pay between $1,000.00 and $20,000.00

When Will I Get Back My Pre-Authorisation Amount?

We will release the amount as soon as you return the vehicle, claiming that the vehicle should be in the same condition as how it was picked up from our shop.

If the vehicle sustains any damage, it can take up to 10 weeks for the amount to be returned.

What Is The Minimum Hire Period? Do You Provide Car Rentals For Hourly Basis?

The minimum hire period is 24 hours. While we do not provide car rentals on an hourly basis, we offer chauffeur service with prices starting from $280 per hour.

What Is The Duration For Your Weekend Packages?

The duration of our weekend packages starts from 4 pm on Friday and ends at 10 am on Monday.

Do You Accept International Drivers License To Rent A Vehicle? What If I Submit Probationary Drivers License?

We accept International drivers license, but you should also produce an international license permit, a passport and proof of identification while reserving a vehicle. Unfortunately, you can’t hire any of our vehicles with your probationary driver’s license. 

Do You Offer Hotel And Airport Delivery?

Yes, we arrange for free delivery of the vehicle to the hotel of your choice within the Melbourne CBD. For Melbourne Tullamarine airport delivery, additional charges are applicable.

Can I Claim Back The GST?

No, you can’t claim back the GST paid for our car rental service.

What Happens If I Cancel My Reservation?

Car rentals cancelled within 48 hours of the rental will not receive a refund. Cancellation made before 48 hours of pickup will incur a 50% cancellation fee.